Returns, Refunds, Replacements and Cancellations

The English Garden strives to provide the best customer service available. It is our belief that as a real flower shop we understand and appreciate the concerns of Internet shoppers regarding the security and proper fulfillment of their orders. We have established this return/refund policy to provide our customer with a complete understanding of how replacement orders or refunds are processed:

• Your satisfaction is our top priority. If for any reason you, or the recipient of your gift, is not completely satisfied with any of our products, please contact us promptly, and we will be glad to provide an appropriate adjustment, replacement, or refund, depending on the particular situation. Minor problems are the rare exception to the rule with our network of florists, and we are always happy to resolve them.
• Please keep in mind, however, that we can not be responsible for circumstances beyond our control. For example, some floral deliveries can be delayed due to incomplete or incorrect delivery information, no one being available to accept a package when we first deliver, a patient being discharged from a hospital, severe storm conditions in a region, or other unforeseen factors. In such cases, we always do our best to reschedule delivery as soon as possible and contact the sender or recipient as needed. Of course, your assistance in providing complete and accurate delivery information, including the recipient’s phone number, is very important, too.
• Please also keep in mind that flowers, plants, fruit, and some gourmet items are perishable gifts. Proper care is required. It is the responsibility of the recipient to follow any care instructions provided. Refunds and replacements may not be possible after an item’s useful life. So, in the case of any unexpected problem, please contact us or the delivering flower shop within 48 to 72 hours of delivery.
• The English Garden reserves the right to reject any order provided to us that we deem questionable, possibly fraudulent, or for which customer payment information can not be verified with the appropriate credit card issuer.
• We strive to fill each order as closely as possible. If a container, certain flowers, or other items are unavailable, reasonable substitutions may be made in order to expedite delivery of a similar gift of equal or greater value.
• Our gifts are individually made and delivered. So, while orders may be cancelled upon request with reasonable notice, cancellations may not be possible in some cases when items are already en route. If a recipient refuses to accept a delivery for some reason and/or an item needs to be redelivered to an alternate delivery address, a reasonable delivery or redelivery charge may apply.
• The florists in our networks deliver to more than 95% of the population, but there are some locations to which local florist delivery is simply not available. In those areas where delivery is not possible, we contact the customer to suggest alternatives options or arrange to cancel the order for a full refund.
• Should you order multiple items unintentionally or submit a duplicate order in error, please contact us by email or phone (during business hours Central Time) so we can facilitate any necessary changes. While we review each order and make every effort to confirm details if questions arise, we can not be responsible for customer order submission errors unless we receive timely notification.
• If any payment is returned to The English Garden as NSF, reversed, unpaid, uncleared or otherwise not properly funded, The English Garden reserves the right to contact the recipient to arrange for the prompt return of the items delivered.

Questions and Comments

We welcome your questions and comments about this Returns Statement. Our corporate offices may be reached with the contact information below:

CWV Enterprises, Inc. DBA The English Garden Florist
10310 Moncreiffe Rd.
Suite 107
Raleigh, NC 27617
919-341-6650
info@englishgardenraleigh.com